Hospitality QuotientHospitality Quotient

Happy Employees = Happy Customers

Hospitality Quotient ®(HQ) is the leadership development and professional training business from Danny Meyer’s award-winning Union Square Hospitality Group (USHG).

For more than 30 years, USHG has been creating authentic, memorable customer experiences by first creating remarkable employee experiences. Our success lies in translating this concept to other industries, from healthcare, to finance, to retail, and beyond.

Give us a call to learn how our leadership development training can help your company thrive: 646.747.6640

Our Services

We equip leadership teams with the tools needed to nurture effective work environments and create exceptional teams through our tailored workshops and speaking engagements.

By embracing an employee-first culture of hospitality, our clients across industries create remarkable customer experiences and positively impact all stakeholders, resulting in a sustainable competitive advantage.

Leadership Development Workshops

From half-day inspirational engagements to multi-day experiential training, our modular curriculum is designed to fit your needs. We work with all levels of leadership, and tailor our solutions to address your organization’s specific goals, needs, and challenges.


USHG is our living laboratory. We’re backed by more than 30 years of experience & expertise in creating outstanding customer experiences, rave reviews, & repeat business.



We’re known for our exceptional customer experiences. You can be, too. We’ll share our principles & how they can be applied to your company, while staying true to your core values.


We offer a range of customization & draw from our robust library of content and learning modules to tailor a program that fits the specific needs of your organization. 

Our private, on-site workshops are designed to help leaders identify their ideal customer experience, nurture a team capable of delivering winning results, and achieve a sustainable competitive advantage.

Give us a call to learn more: 646.747.6640

Open Enrollment Workshops

Join us at our home office in NYC for an interactive workshop led by our team. Our open enrollment workshops provide participants with foundational strategies and practical tools that can be used to start driving meaningful change in their various organizations.

Whether you are interested in developing a long-term partnership, or simply looking to see our concepts in action, our workshops have something for everyone.

Our next Creating Raves workshop is June 12-14. Register now to reserve your spot! We look forward to having you.


Speaking Engagements

Our own Susan Reilly Salgado, recently named one of Fast Company’s Most Creative People 2016, addresses Fortune 500 companies, non-profits, trade organizations, start-ups, and other audiences on topics including organizational culture, hiring best practices, customer experience, and leadership development.

We are thrilled to bring our message to a larger audience & look forward to adding to the dialogue at your next event!

contact us to get started